Our customer service team manages all guest issues 24/7, providing immediate solutions and keeping you informed. We document all incidents and resolutions, maintaining high guest satisfaction while protecting your property's interests.
Monthly checks cover appliances, plumbing, electrical systems, structural elements, and safety equipment. We identify and fix potential issues before they become problems, extending your property's lifespan and maintaining its value.
We use a secure smart lock system for all properties, managing check-ins digitally. Each guest receives a unique access code that expires after their stay. We monitor all access attempts and provide 24/7 support for any entry issues.
Our maintenance team responds within 2 hours for emergencies and 24 hours for regular issues. We handle everything from minor repairs to major maintenance, coordinating with trusted contractors when needed. All repairs are documented with photos and detailed reports.
We perform a detailed cleaning service after each guest checkout, typically taking 3-4 hours. This includes deep cleaning of all surfaces, sanitizing bathrooms and kitchen areas, thorough vacuum and mopping, plus a complete linen change. We also conduct spot checks during longer guest stays.
Each apartment includes fully equipped kitchen, premium linens, towels, toiletries, and cleaning supplies. Smart TV, high-speed WiFi, and laundry facilities are standard. A detailed inventory is provided before arrival.
Yes, our support team is available 24/7 through phone, SMS, or our app. We provide immediate assistance for emergencies and quick responses for all other inquiries, ensuring your stay is comfortable and worry-free.
Emergency repairs receive immediate attention with a 2-hour response time. Regular maintenance issues are resolved within 24 hours. Our skilled maintenance team handles most repairs on-site to minimize any disruption to your stay.
Additional cleaning services are available with 24-hour notice. Our professional team provides full cleaning, including fresh linens and supplies. Special cleaning requests can be accommodated. Service fees vary based on apartment size.
Check-in starts at 3 PM using your unique digital access code. Check-out is by 11 AM. Early check-in or late check-out can be arranged when available, subject to a small fee. We send detailed access instructions 24 hours before arrival.
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